It’s great to see your interest in our products, and we’re happy to be of service.
Support for plugins on wordpress.org
If you would like support for our free plugins listed in the WordPress repository, we urge you to use the forums on wordpress.org – it’s the best place to get reliable support for the said products.
Presale or post-purchase support for products on WisdmLabs
If you’re using a premium plugin or have downloaded a free plugin from this website, or you have a presale query, you can use the form below or send us an email at [email protected]
Our Support Ninjas are standing by and you should hear back from them soon. They try their best to be prompt but they’re human too. They’re available from Monday to Friday from 10:00 a.m.to 7:00 p.m. IST (that’s GMT +05:30). So kindly be patient if you’ve sent us an email on the weekend.
Thank you!
To help us assist you better, kindly provide us the following in your post-purchase support ticket:
All WordPress Plugins and Themes sold by WisdmLabs are 100% GPL. Below are the terms and conditions applicable to all products purchased from the WisdmLabs website.
You can upgrade to any type of license by just paying the amount difference. You will have to login to your ‘My Account‘ page of your WisdmLabs account.
There you will see all your purchases. Click on ‘View Licenses‘ against the plugin/pack that you have purchased and wish to upgrade. And then click on ‘View Upgrades‘ and then upgrade to the license variant of your choice.
*WisdmLabs reserves the right to update product prices without prior notice
1. How do Subscriptions work?
Subscriptions are yearly renewal charges for the plugins to be able to receive continued support and updates of the purchased plugin.
2. What Happens to Licenses that were Purchased before the Switch to Subscriptions?
The plugin license will continue to work as it is. When your license is about to expire, you will need to renew it with a subscription purchase. Once this is done, further renewals will happen automatically for that product.
3. How Do I Renew My Subscription?
Auto-renewals are activated on every purchase made. Your card will be charged and subscription will renew automatically on the due date. You will be notified in advance about the renewal and also when the renewal is made.
If auto-renewal is disabled, you will need to manually renew your subscription. Notification emails will be sent out to inform you when the plugin license is about to expire.
4. How Much Does It Cost To Renew My Subscription?
Same as the base cost of the plugin. If you had purchased the plugin at USD 69 a year back and if the current base price of the plugin is USD 80, then your license will be renewed at USD 80. Discount is not applicable to renewals.
5. What Do I Receive When Renewing My Subscription?
You are qualified to receive one year of updates and support for the plugin subscription that has been renewed.
6. What Happens If My Subscription Expires or Is Deactivated?
The plugin will continue to function like it is but you will not receive future updates for the plugin. There will be no plugin support provided as well.
7. Are Auto-Renewals Enabled on My Purchases?
If you have made a purchase after July 2016, then auto-renewals has been automatically enabled. If your purchase has been made earlier then auto-renewals will be enabled when you renew your license through subscriptions.
8. How Do I Enable Auto-Renewals?
If you have purchased a subscription product, you will have auto-renewals enabled automatically. If not, you can simply wait till your next renewal date and when you renew, your payment will be made part of the subscription plan.
9. How Do I Disable Auto-Renewals?
You can log in to your account here and go to subscriptions. Here you have an option to cancel your subscription.
10. How Do I Update or Remove my Card?
Once you login to your user account, there is an option to change your payment details.
11. Can I Enable Auto-Renewal on One Product but not Others?
Auto-renewals are enabled automatically when the purchase is made. You have an option to disable auto-renewal. This is however not recommended since the license will expire one year from the due date.
Upon purchasing our product, you agree to receive emails related to the product (transactional emails, product update notifications, product “how-tos”, product support). We will not send you marketing emails without your consent.
We offer a 15-days guaranteed refund policy for new purchases or renewals. We don’t give out refunds if a request is made after 15-days of purchase or renewal.
Partial refund requests will not be encouraged for individual plugins or plugin packs.
To request a refund, fill out the support form on this page or write to [email protected]
At WisdmLabs, we want to make sure that each and every customer is well served and cared for. But to make that happen, we need a bit of your help. We need to collect some data as part of our “Product Improvement Plan” but it’s completely up to you whether you want to provide it or not.
If you enable product tracking, you help us:
By opting in, you’ll help us make better products for you and everyone else.
What will be tracked:
We track non-personal data about your website’s server environment:
We do not track or store personal data from you or your clients. Tracking data is sent automatically to our servers periodically if you opt-in. And no information will be tracked if you do not opt-in or once you opt-out.
WisdmLabs is committed to developing top-notch products for WordPress, which are genuinely useful and efficient. We assure you that we do not store any of your information without your consent nor do we engage in information sharing with any third-party organization.
How to opt-in
In compliance with EU-GDPR, we need your consent to collect data. In order to opt-in and give your consent, you can go to Licensing options in your dashboard and check on ‘Allow WisdmLabs to collect non-sensitive diagnostic data and usage information’.
At WisdmLabs, we ensure that we connect with and endorse only trusted 3rd-party plugins that work with our extensions. However, we are not responsible for the continued updates or support for the 3rd-party plugin, nor for the security of the data you provide to the 3rd-party plugin/service. Please read all service terms and conditions of the 3rd-party plugin on their website carefully, before you make a purchase.
Our support includes basic bug fixes.
Do note, you need to have an active license key to avail product support.
It’s pretty simple. Just deactivate the license on the staging site and activate it on the live site. ?
Upon successfully purchasing the product, you will be redirected to the ‘Payment Confirmation’ page. If the ‘Payment Status’ says ‘Completed’, and you have still not received your ‘Purchase Receipt’ email, kindly check your spam folder in your mailbox. If you have still not received your email, after 24hrs of purchase, please contact us using the Support Form.
For valid and active license keys, the plugin can be updated from the WordPress dashboard. Or you can download the latest version of the plugin using the download link included in the purchase receipt.
In case you have misplaced your purchased product license key, kindly go back and retrieve your purchase receipt id from your mailbox. Use this receipt id to make a support request to retrieve your license key.