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If you’re an existing customer, be sure to include the following in your ticket:

1. The URL of your site or the page on which the issue is occurring.
2. The WP-Admin Credentials of your site
3. In case the issue is occurring for a special User Role, we will need the credentials to login to your site as that User itself.
4. FTP Credentials in case of a coding related issue.
5. Your permission to activate/deactivate specific plugins (in case the issue is the result of a plugin conflict) and test the issue along with a time preference of when we can do so.