Terms and Conditions: Service Projects
Below are the terms and conditions applicable to clients availing a service provided by WisdmLabs. For Terms & Conditions related to product purchases, click here.
Agreement Terms
To enable the provider to perform its obligations under the services agreement the client shall Co-operate with the provider and
- Provide any information reasonably required by the Provider.
- Obtain all necessary permissions and consents, which may be required before the commencement of the services.
- Comply with such other requirements as may be set out in this Development Proposal or otherwise agreed between the parties.
Whilst every endeavor is to ensure plugins, scripts or programs are free of errors, the Provider cannot accept responsibility for any losses incurred due to malfunction of the plugin, Client website or any part of it.
In case, the WordPress installation itself is updated and/or any plugins are added/removed/updated post completion of the project; there could be a possibility of some features not working. While we can fix it for you, later on, these case-scenarios would not make us responsible for any losses incurred at the Clients’ end.
The Provider does not accept any responsibility for the performance/proper functioning of any and every third party component like a plugin, theme or piece of software used for the development of Client solution.
The Client shall indemnify the Provider against all claims, costs and expenses which the Provider may incur and which arise, directly or indirectly, from the Client’s breach of any of its obligations under this Agreement, including any claims brought against the Provider alleging that any services provided by the Provider in accordance with this Development Proposal infringes a patent, copyright or trade secret or other similar rights of a third party.
The Provider will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines. Once the project has been initiated no refund requests will be entertained.
The Provider will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
The Client is expected to test fully any application or programming relating to this web development by the Provider before the application is made generally available for use.
If bugs, errors or other issues are found after the application is live, the Provider will endeavor to correct these issues to meet the standards of function outlined in the brief, within the stipulated migration and support period.
The Provider is not responsible for domain registration, hosting/site up time and any other services not provided explicitly by the Provider.
Any work not specified in the agreement document is strictly out of scope and will require a separate quotation from the Provider. NO additional work will be undertaken without written authorization (E-Mail Included) from the client.
Administrative access to the final deliverable (programmed code) on the Client website will be made available by the Provider only after all outstanding amounts are paid in full.
After full payment realization and completion of a project, the Provider agrees to hand over the entire design and code for this project to the Client.
The source code will be developed under the GPL License.
During the course of the engagement, the Client will have direct access to the delivery and development teams of the Provider. To protect the interests of the Provider, this agreement mandates that the Client, either directly or via any indirect means, WILL NOT SOLICIT the employees/partners/affiliated entities of the Provider, so long as the Client and the Provider are in an active business relationship and thereafter.
The Provider promises to provide a turnaround within 48 hours for routine communication/requests and 24 hours for situations of requiring an immediate response.
A breach of any condition by either party will make the agreement liable for termination by the other party.
Prior to termination, the faulted party shall notify the other party in writing of a breach of agreement, and the alleged breaching party shall have 15 days to correct the said breach to the satisfaction of the faulted party with no further recourse if the breach shall be corrected.
Support Terms
The tested software will be migrated to the client’s server and support will be extended till a suitable support period (as mentioned in the agreement) after the date of migration. All issues encountered during migration and in the support period will be resolved without any additional cost.
Cancellation Policy
Once the project has been initiated, cancellation requests will not be accepted.
Security Policy
This policy is aimed at providing you with information about our security practices. Our privacy policy contains more details on how we handle the data we collect.
Information Security Policy
WisdmLabs mandates an information security policy that defines an employee’s responsibilities and acceptable use of information system resources. It covers a wide array of security-related topics ranging from general standards with which every employee must comply, such as account, data, and physical security, to more specialized security standards covering internal applications and information systems. This policy is periodically reviewed and updated as necessary.
We actively drive security initiatives, review the effectiveness of the security program, and perform security and privacy assessment and reviews.
System Backups
WisdmLabs follows backup guidelines and associated procedures to backup and restore data in a scheduled, secure, and timely manner. We also have systems in place and regular checks to help safeguard backed up data (onsite and off-site).
Software Development Lifecycle
We follow a defined methodology for developing secure software that is designed to increase the resilience and trustworthiness of our solutions or products. Security and security testing are implemented and quality checks are involved in each phase of the lifecycle and security best practices are adhered to.
Our secure development lifecycle follows standard security practices including vulnerability testing, regression testing, penetration testing, and product security assessments. The WisdmLabs architecture team reviews our development methodology regularly to incorporate evolving security awareness, industry practices and to measure its effectiveness.
Personnel Security
WisdmLabs employees are required to conduct themselves in a manner consistent with the company’s guidelines.
All newly hired employees are required to sign confidentiality agreements and to acknowledge the code of conduct policy. The code outlines the company’s expectation that every employee will conduct business lawfully, ethically, with integrity, and with respect for each other and the company’s users, partners, and competitors. Employees are provided with security training as part of new hire orientation.
Terms of Employment
WisdmLabs operates an onboarding process which includes (but is not limited to) the following steps:
- Communication of policies, code of conduct and behavioral standards
- Employee signature on the employment agreement (which includes a confidentiality agreement) and WisdmLabs Information Security Policy (information on security responsibilities)
- Background checks (subject to local laws)
Training
General information security training is provided to all new employees (both full time and temporary) as part of their onboarding.
Development and SaaS Operations staff receives further training specific to product development, deployment, and management of secure applications. Additional security training is also provided to employees who handle client data.
Termination of Employment
WisdmLabs maintains a formal termination or change of employment process that, promptly upon termination or change of employment, requires the return of any and all WisdmLabs and Client assets, disables or adjusts access rights, and reminds ex-employees of their remaining employment restrictions and contractual obligations.
All access (logical and physical) is terminated on or before the termination date. WisdmLabs uses pre-defined checklists to help ensure the consistency and completeness of the termination process.