Whilst every endeavor is to ensure plugins, scripts or programs are free of errors, the Provider cannot accept responsibility for any losses incurred due to malfunction of the plugin, Client website or any part of it.
In case, the WordPress installation itself is updated and/or any plugins are added/removed/updated post completion of the project; there could be a possibility of some features not working. While we can fix it for you, later on, these case-scenarios would not make us responsible for any losses incurred at the Clients’ end.
The Provider does not accept any responsibility for the performance/proper functioning of any and every third party component like a plugin, theme or piece of software used for the development of Client solution.
The Client shall indemnify the Provider against all claims, costs and expenses which the Provider may incur and which arise, directly or indirectly, from the Client’s breach of any of its obligations under this Agreement, including any claims brought against the Provider alleging that any services provided by the Provider in accordance with this Development Proposal infringes a patent, copyright or trade secret or other similar rights of a third party.
The Provider will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines. Once the project has been initiated no refund requests will be entertained.
The Provider will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
If bugs, errors or other issues are found after the application is live, the Provider will endeavor to correct these issues to meet the standards of function outlined in the brief, within the stipulated migration and support period.
Any work not specified in the agreement document is strictly out of scope and will require a separate quotation from the Provider. NO additional work will be undertaken without written authorization (E-Mail Included) from the client.
Administrative access to the final deliverable (programmed code) on the Client website will be made available by the Provider only after all outstanding amounts are paid in full.
The source code will be developed under the GPL License.
During the course of the engagement, the Client will have direct access to the delivery and development teams of the Provider. To protect the interests of the Provider, this agreement mandates that the Client, either directly or via any indirect means, WILL NOT SOLICIT the employees/partners/affiliated entities of the Provider, so long as the Client and the Provider are in an active business relationship and thereafter.
The Provider promises to provide a turnaround within 48 hours for routine communication/requests and 24 hours for situations of requiring an immediate response.
A breach of any condition by either party will make the agreement liable for termination by the other party.
WisdmLabs follows backup guidelines and associated procedures to backup and restore data in a scheduled, secure, and timely manner. We also have systems in place and regular checks to help safeguard backed up data (onsite and off-site).
We follow a defined methodology for developing secure software that is designed to increase the resilience and trustworthiness of our solutions or products. Security and security testing are implemented and quality checks are involved in each phase of the lifecycle and security best practices are adhered to.
Our secure development lifecycle follows standard security practices including vulnerability testing, regression testing, penetration testing, and product security assessments. The WisdmLabs architecture team reviews our development methodology regularly to incorporate evolving security awareness, industry practices and to measure its effectiveness.
WisdmLabs employees are required to conduct themselves in a manner consistent with the company’s guidelines.
All newly hired employees are required to sign confidentiality agreements and to acknowledge the code of conduct policy. The code outlines the company’s expectation that every employee will conduct business lawfully, ethically, with integrity, and with respect for each other and the company’s users, partners, and competitors. Employees are provided with security training as part of new hire orientation.
WisdmLabs operates an onboarding process which includes (but is not limited to) the following steps:
General information security training is provided to all new employees (both full time and temporary) as part of their onboarding.
Development and SaaS Operations staff receives further training specific to product development, deployment, and management of secure applications. Additional security training is also provided to employees who handle client data.
WisdmLabs maintains a formal termination or change of employment process that, promptly upon termination or change of employment, requires the return of any and all WisdmLabs and Client assets, disables or adjusts access rights, and reminds ex-employees of their remaining employment restrictions and contractual obligations.
All access (logical and physical) is terminated on or before the termination date. WisdmLabs uses pre-defined checklists to help ensure the consistency and completeness of the termination process.
