Our Work Custom Plugin Development

After Jilt Shut Down, How an Agency Got a Custom Abandoned Cart System That Recovers Sales at Scale

Seven in ten carts were walking away with revenue inside.

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Increase in overall revenue
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Operational efficiency
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Boost in customer retention
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Reduction in cart abandonment

Beyond The Brand Media builds and runs WooCommerce stores, and abandoned carts were leaking sales across them. Off-the-shelf tools couldn’t track every cart in real time at that volume. A custom plugin now captures guest and logged-in carts alike, and brought abandonment down from 70% to 50%.

The Client

For over eleven years, they've made custom websites feel within reach.

Beyond The Brand Media, WordPress experts since 2012.

From Goffstown, New Hampshire, Beyond The Brand Media set out to make custom websites easy and affordable for businesses of every size, with support anyone can understand. Eleven-plus years of WordPress focus later, they build custom sites and online stores, improve search visibility, and serve businesses all over the world, always keeping customers in the loop on what comes next.

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In Their Words

The build, from the engineer who puzzled it out.

A technical puzzle at scale. An experience that feels effortless.

One of the first things we fixed was the discount logic, and once that finally behaved consistently on both the front end and in the admin, a lot of other issues fell into place. Cleaning up the bundle plugin and tightening the code gave the store a noticeable speed boost, and the admin-side improvements made day-to-day tasks much smoother for their team.

Shamali Sulakhe Technical Lead, WisdmLabs
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The Challenge

What happens to a cart the moment a shopper walks away?

Most cart tools only see part of the picture. This system had to see every cart, live.

High cart volumes needed efficient handling, activity had to be tracked in real time to recover lost sales instantly, and the setup had to stay user-friendly and fast under a large number of simultaneous cart events, for the store team and shoppers alike.

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What recovery demanded

Nothing missed.

  • High cart volumes
  • Real-time tracking
  • Instant recovery
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What scale required

Grace under load.

  • Simultaneous events
  • High performance
  • Streamlined operations

The real question

A robust, real-time abandoned cart system has to do three jobs at once: cut cart losses, stay efficient as volumes climb, and lift the customer experience rather than complicate it. Could one custom plugin carry all three?

The Non-negotiable

All in all, it came down to these 4 non-negotiables.

01

The abandoned cart system had to manage high cart volumes efficiently, without breaking a sweat.

02

Cart activity had to update in real time, so lost sales could be tracked and recovered instantly.

03

The setup had to stay user-friendly and fast while handling many simultaneous cart events.

04

Operations had to get simpler for the store team and smoother for the end customers, both at once.

How It Got Built

Minimal time spent, minimal expenditure, maximum output.

Every cart captured, every recovery one click away.

beyondthebrand-01-capture-engine

01 · The Capture Engine

A table that never loses a cart.

Every WooCommerce cart update now writes cart information and session data to a dedicated custom database table, covering guest and registered users alike, so both can have carts saved and restored. AJAX-based updates fetch user details dynamically, keeping the experience responsive across every user state.

  • Every update logged Cart and session data stored the moment carts change.
  • Guests included Logged-in or not, every shopper’s cart is saved.
  • AJAX responsiveness User details fetched dynamically, no lag.
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02 · Admin Command

Visibility the store team never had.

A custom backend page gives administrators a full view of all saved carts, with manual controls to delete or restore any cart directly from the admin panel. An adjustable data retention setting defines how long cart entries are stored, with supporting API endpoints to retrieve and modify that value programmatically.

  • All carts, one screen Saved carts viewed and managed in one place.
  • Manual override Any cart deleted or restored on demand.
  • Retention, tunable Storage duration set in the dashboard or via API.
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03 · The Recovery Flow

Shoppers pick up exactly where they left off.

Each abandoned cart gets a unique recovery URL that restores it in a single click. Conflict prevention logic automatically saves any current cart before restoring a previous one, out-of-stock items trigger prompt notifications, and all changes reflect instantly without page reloads, on a system designed to integrate with other WooCommerce extensions for the long haul.

  • One-click return A unique link brings every cart back whole.
  • No collisions Current carts auto-saved before a restore.
  • Built to last Real-time updates on a scalable, extension-friendly core.

From watching seven in ten carts vanish to winning shoppers back in one click.

20%

More revenue, recovered

28%

Operations, more efficient

30%

Customers, retained

20%

Abandonment, cut down

The Outcome

With the plugin running, here's what changed across the stores.

Abandonment fell from 70% to 50%, and stayed down.

Before
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revenue leaving unseen

70% of carts abandoned, unrecovered

No real-time visibility into cart activity

Manual management, guest carts invisible

After
beyondthebrand-outcome-after

carts that come back

Abandonment at 50%, revenue up 20%

Admins view, manage, and restore every saved cart

Shoppers save and restore multiple carts, flexibly

Are you losing sales to abandoned carts before checkout?

Fix cart abandonment with a cart recovery system that tracks guests & logged-in shoppers live, then brings them back in one click.

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Tech Partners Driving Business Outcomes

For 14+ years, we’ve partnered with ambitious businesses across industries that are investing seriously in growth and need websites built for what comes next.

2000+
Projects Delivered
900+
Clients Worldwide
14+
Years of Experience
120k+
Plugin Installs
9.8/10
Client Satisfaction
3.8 yrs
Avg. Engagement