Fixing Lost Booking Details in WooCommerce for Sorrento Transfer

Sorrento Trasfer

About the Client

Industry

Travel & Tour

Location

Italy

Project Scope

YITH Booking

Project Duration

29 hours

Sorrento Transfer runs an excursion booking website where customers reserve tours online. They use YITH WooCommerce Booking and Extra Product Options & Add-Ons to collect additional information from customers during reservation.

What they needed was clear:

“A smooth booking experience where customers can submit required details during reservation, and those details flow through checkout, emails, and order records.”

The Challenge

What Was Slowing Things Down

Real signals that showed where the booking workflow was breaking.

Extra field data is lost when confirmation is required
When YITH Booking’s Require confirmation option was enabled, values entered in Extra Product Options fields disappeared.
Booking emails don’t include the required customer details
The data was missing in both New Booking and Confirmed Booking emails for the admin and the customer.
Confirmed bookings don’t pass extra fields into the order
After the customer confirmed and paid, the extra-field data was not passed into the WooCommerce order.

The WisdmLabs Solution

What We Did About It

We focused on making the two plugins work together when YITH rebuilds the cart during confirmation.

Store extra option data at confirmation request

We fixed it by: capturing the selected extra-field data when the booking confirmation is requested and storing it in the system.

So now: the customer’s inputs are preserved even before payment happens.

Restore extra option data when the cart is rebuilt

We fixed it by: restoring the stored data when YITH recreates the cart during the confirm-and-pay flow, passing it as cart_item_data so the Extra Product Options plugin can render it properly.

So now: checkout displays the same extra details the customer originally submitted.

Display extra data in the booking backend screen

We fixed it by: modifying the booking post type backend view to show the stored additional data.

So now: admins can see the extra details directly in the booking record.

Include extra data in booking emails using placeholders

We fixed it by: creating additional placeholders for New Booking and Confirmed Booking emails so the extra fields can be inserted into email templates.

So now: both customer and admin emails include the required reservation details.

Result

Results & Key Outcomes

The improvements restored reliability across the full confirmation flow.

Extra Product Options data stays fully preserved and carries over correctly, even when “Require confirmation” is enabled.
New Booking and Confirmed Booking emails can include the extra-field details using the added placeholders.
When the customer confirms the reservation and pays, the extra-field data is carried into the WooCommerce order.

Impact

Performance Highlights

And when we looked at the data, the improvements were clear.

70%

Fewer admin follow-ups

40%

Faster booking verification for admins

25%

Fewer booking errors at checkout

15%

Fewer abandoned checkouts

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