Roles and Responsibilities
- Thoroughly research and understand WisdmLabs’ offering spectrum across services and products
- Assist customers via email, regarding product related queries or issues
- Communicate and collaborate with relevant internal teams to resolve customer issues and improve service execution
- Help educate prospects regarding our service options available
- Contribute to marketing campaigns through inbound support and lead management activities
- Provide insights to technical team on customer requirements and help improve our products
Basic Qualifications
- Superior customer/member service ethic; customer orientation and ability to adapt/respond to different types of characters
- Superior interpersonal skills; excellent written & oral communication skills
- Ability to seamlessly translate thoughts into words, effectively conveying the intended meaning
- Ability to multi-task, prioritize, and manage time effectively
- Strong analytical skills and data-driven thinking
- One to two years of Customer Service experience preferred
- BE/BSc/BCA or a graduate of a relevant stream.