Google analytics recently added a new “Intelligence” feature which is a great attempt to gain insights about your customers, campaigns and site usability without getting lost in the sea of data that is being collected. Google analytics now keeps track of “expected” data patterns on your site and can notify you via email or online reporting if there are any significant changes on your site activity.
The intelligence feature could now alert you if there was a high growth in the number of visits from Twitter referrals during last 24 hours or let you know that bounce rates of visitors from a certain geo since a particular period. Now, instead of you having to monitor reports and comb through all the data, Analytics Intelligence alerts you to the most significant information to pay attention to, saving you time and surfacing traffic insights that could affect your online business.
Take a look at the video below to learn more about the new feature:
It does not end here. Now you can also setup custom alerts to tell Google Analytics what to watch for. You can set triggers on pretty much any dimension & metric such as conversion or orders, and be notified by email when the changes actually occur.
This is indeed a great addition and will really help one operate thier online store with more intelligence and insights that would otherwise have taken significant amount of time to analyze.
Here are some specific examples of how online retailers can use these intelligence features effectively:
- Understanding seasonality of the products – Setup alerts for changes in conversion rates for specific products or categories over a time dimension so that you can be notified when it is time to review your product assortment from seasonality and relevance perspective.
- Understanding changes in zero search results – You can setup alerts that would inform you if the % of zero search results spikes above normal. This is usually an indicator that more customers are not able to find the products they are looking for. You can then evaluate the top searched keywords to find assortment gaps.
- Understanding the effectiveness of PPC campaigns – Lets say you setup a PPC campaign that results in a drop in the conversion rate. This is typically an indicator that the PPC campaign is not driving productive traffic to your website. Setting up an alert in these cases would allow you to aggressively manage your Adwords and other marketing campaigns so that you can avoid throwing money on campaigns that are not very effective.
- Impact of social media – You posted a new story on Digg which went hot last night. It would be nice to get an alert if the traffic pattern on your site changes due to your social marketing efforts.
- Drop in conversion rate – Lets say your server receives a huge surge of traffic and the users are not able to complete checkout due to performance problems. Wouldn’t you want to be notified immediately so that you can take corrective action? You can setup an alert that notifies you whenever the conversion rate or the order volume on the site deviates from the expected range.
This is one of the best features now in Google Analytics that will provide you access to more real time data that will allow you to make better decisions and also inform you about the problems on your website on a realtime basis.
Source: Google Analytics: Web Intelligence tips for Online Retailers http://www.commercewiki.com/customer-experience/web-analytics-intelligence/